About Us

“Healthcare Compliance Readiness has over 116 years of combined experience leading people, and managing medical and dental practices from those as small as just one provider with a few support staff, to large dental organizations of over 125 treatment rooms. We are certified in many areas to include Human Resources, HIPAA, and Medical Materials & Resources. Many of our staff members are military medical service veterans and have extensive experience working with regulatory agencies to include the Texas Medical Board, the Texas State Board of Dental Examiners, Health & Human Services (HHS), U.S. Drug Enforcement Agency, Texas Workforce Commission, Joint Commission, and the Occupational Safety & Health Administration. Our team knows how to identify (and resolve) human resource and compliance problems quickly and definitively – our charter is simply to provide you comprehensive, cost-effective support in these areas so you can focus on patient care”.

– FRANK LISENBEE, Chief Executive Officer

FRANK LISENBEE, CHP, CMRP

Chief Executive Officer

Frank has over 36 years of experience leading teams and managing healthcare organizations. As a Senior Noncommissioned Officer in the United States Air Force, he served in numerous senior leadership positions including Superintendent of DoD’s largest dental activity and interim Command Chief at Wilford Hall Medical Center. Before establishing HCR, Frank served in several additional leadership positions to include DoD Occupational Analyst, Texas and Louisiana District Manager at Ocean Dental, Chief Operations Officer at Sole Support, and Practice Director at Health Texas Medical Group. He is a nationally-published author and his many career awards include the USAF Dental Noncommissioned Officer of the Year. Frank is a graduate of every level of the Air Force’s Noncommissioned Officers’ academies and holds degrees in Dental Sciences, Organizational Management, and Human Resource. His numerous career awards include the USAF Dental Noncommissioned Officer of the Year.

MARIE HINKLE

Director of Training

A native of Las Vegas, Nevada, Marie served 24 years in the military as a dental assistant, dental lab technician, and clinic manager. After retiring, she worked at Sole Support Medical as a Project Manager. Marie holds degrees in Dental Assisting, Dental Laboratory Technology, and Business Management. She is currently pursing an MBA at the University of the Incarnate Word in San Antonio, Texas. Marie’s professional achievements includes selection as USAF Senior Noncommissioned Officer of the Year on three different occasions, and leading her staff to win the USAF Air Mobility Command’s Dental Laboratory of the Year.

ERICA MCDONALD

Director of Human Resources

Erica holds a Bachelor’s degree in Human Resource Management from the University of Texas at San Antonio and has worked as a HR Generalist, Staffing Consultant, and Human Resources Consultant for various industries. Her experience ranges across all facets of personnel management to include recruiting, training & development, compliance auditing, and compensation. Erica also has several years of experience with high-level medical professional recruiting and most recently served as the Human Resource Manager for a large medical group in San Antonio with over 270 providers and support staff.

CLINT LOCHABAY

Director of Compliance

A native of Dallas, Texas, Clint retired from the U.S. Army after 21 years of service as a dental professional and a healthcare services recruiter. During his career, he served in numerous senior leadership positions managing soldiers, civilian service employees, and federal contractors in both the continental United States and at overseas locations. After retirement Clint managed a health services recruiting department for a government contract recruiting firm and later served as the Office Manager for a multi-office, multi-specialty practice in San Antonio, Texas. Clint graduated from Purdue University Global with a degree in Health Sciences.

STEVE MATTHEWS

Compliance Specialist

Steve’s professional career paths are both extensive and varied. He joined the Air Force in 1986 as a aircraft mechanic before cross-training into the dental career field. Steve held positions to include Noncommissioned Officer in-charge of Infection Control, Dental Supply, and the Airman & Family Readiness Center before retiring. After transitioning from the military, he worked as an oral surgery technician, marketing specialist, dental office manager, and most recently, as Practice Director at a large primary care group. Steve holds a degree in Dental Technology and is a BLS-certified instructor.

ADRIENNE MUÑOZ

Director of Business Development

Adrienne earned a Bachelor of Communication with a concentration in Journalism from the University of Texas in Austin. After graduation, she moved to Newport Beach, California and embarked on a career in marketing in the commercial real estate industry. Over the last ten years, Adrienne also fine-tuned her professional skills in the areas of social media, business development, public relations, and event planning as a Marketing Director in various industries. An innovative and strategic thinker, she is passionate about helping entrepreneurs and established business owners grow their companies and achieve new levels of success.

JULISSA MONTALVO

Human Resources Generalist

A native of Weslaco in the South Texas Valley, Julissa holds a Bachelor’s degree in Human Resource Development with a minor in Business Administration from Texas A&M University, and is also certified in Basic Mediation. She started her career working in the HR department at a transportation research facility and later worked abroad at the Texas A&M University system campus in Doha, Qatar. Julissa has a passion for people, and promoting a work environment of diversity and inclusion. She is driven, focused, and cares intensively about recruiting the right candidates for the right opportunities.

JENNIFER AGUERO

Training & Compliance Specialist

Jennifer spent her childhood in San Bernadino, CA before returning home to San Antonio, TX. After working 10 years as a Lead Dental Assistant, her superb chairside talents and communication skills landed Jennifer a Dental Assistant Instructor position at the University of the Incarnate Word (UIW). She later transitioned to private practice where she served in leadership roles including Office Manager and Clinical Director for a large DSO. Jennifer has a degree in Dental Assisting and extensive experience in schedule management, treatment plan acceptance, and staff training.

JENNIFER MEDELEZ

Billing Manager

Born and raised in San Antonio, TX, Jennifer has a high degree of commitment to exceptional performance, process efficiency and outcome accuracy. With over 14 years in the healthcare industry, she has served in leadership roles in various capacities in both her career and in the community. As a former Dental Practice Manager overseeing over seven geographically separate office locations, Jennifer has extensive operations experience in the areas of administrative support, insurance billing, accounts payable/receivable, regulatory compliance as well as financial and human resource management.

EMILY HERNANDEZ

Human Resources Assistant

Born and raised in San Antonio, Emily started her career in customer service at the age of 17. Her first job saw Emily in the restaurant business at the San Antonio Airport where she quickly earned a management role. While there, she implemented numerous changes that boosted customer satisfaction, increased profits, and raised employee morale. It was also during this time, that Emily fine-tuned her exceptional people skills and ability to handle multiple projects with both ease and accuracy. With a heart for family and over a decade of customer service experience, Emily has a passion for helping others succeed…a passion that is right at home with HCR and the wonderful clients we serve.

BIANCA GALLARDO

Dental Billing Specialist

Raised in San Antonio, Texas, Bianca is a highly experienced, motivated dental insurance billing specialist. With over 12 years of experience as a dental assistant and front office manager, she has worked in numerous general dentistry and specialty care dental practices and as such, is intimately familiar with the insurance billing process from start-to-finish. Bianca understands what is required for providers to get paid and is skillfully adept at making that happen. She is an equally capable insurance verification specialist and provider credentialing coordinator. Bianca is fluent in Spanish and is a Texas Register Dental Assistant (RDA).

DEANN RODRIGUEZ

Medical Billing Specialist

Originally from Kansas, Deann has over 20 years of experience in numerous healthcare roles to include medical assisting, respiratory therapy, and medical administration. After working in direct care with patients of all ages, she specialized in medical coding and billing, and implementation of new coding updates to ensure providers were granted the proper reimbursement for services rendered. Deann is a dependable problem-solver with superb attention to detail and a keen eye for process improvement and holds a Bachelor of Science in Respiratory Care from the University of Kansas.