About Us

“Healthcare Compliance Readiness has over 116 years of combined experience leading people, and managing medical and dental practices from those as small as just one provider with a few support staff, to large dental organizations of over 125 treatment rooms. We are certified in many areas to include Human Resources, HIPAA, and Medical Materials & Resources. Many of our staff members are military medical service veterans and have extensive experience working with regulatory agencies to include the Texas Medical Board, the Texas State Board of Dental Examiners, Health & Human Services (HHS), U.S. Drug Enforcement Agency, Texas Workforce Commission, Joint Commission, and the Occupational Safety & Health Administration. Our team knows how to identify (and resolve) human resource and compliance problems quickly and definitively – our charter is simply to provide you comprehensive, cost-effective support in these areas so you can focus on patient care”.

– FRANK LISENBEE, Chief Executive Officer

FRANK LISENBEE, CHP, CMRP

Chief Executive Officer

Frank has over 30 years of experience managing and auditing healthcare organizations. While in the Air Force, he served in numerous senior leadership positions including Superintendent of DoD’s largest dental activity, and Command Chief at Wilford Hall Medical Center. Upon retiring, Frank worked as an Occupational Analyst, Texas District Manager for a corporate dental organization, and Chief Operations Officer for a medical device company. He is a graduate of the USAF enlisted leadership academies, and holds degrees in Dental Sciences and Organizational Management. Frank’s many awards include the USAF Dental Noncommissioned Officer of the Year.

MARIE HINKLE

Director of Training

A native of Las Vegas, Nevada, Marie served 24 years in the military as a dental assistant, dental lab technician, and clinic manager. After retiring, she worked at Sole Support Medical as a Project Manager. Marie holds degrees in Dental Assisting, Dental Laboratory Technology, and Business Management. She is currently pursing an MBA at the University of the Incarnate Word in San Antonio, Texas. Marie’s professional achievements includes selection as USAF Senior Noncommissioned Officer of the Year on three different occasions, and leading her staff to win the USAF Air Mobility Command’s Dental Laboratory of the Year.

ERICA MCDONALD

Director of Human Resources

Erica holds a Bachelor’s degree in Human Resource Management from the University of Texas at San Antonio and has worked as a HR Generalist, Staffing Consultant, and Human Resources Consultant for various industries. Her experience ranges across all facets of personnel management to include recruiting, training & development, compliance auditing, and compensation. Erica also has several years of experience with high-level medical professional recruiting and most recently served as the Human Resource Manager for a large medical group in San Antonio with over 270 providers and support staff.

DESIREE ROMERO

Marketing Manager

Originally from Las Cruces, New Mexico, Desiree graduated from NM State University with a degree in Public Health and certification in Medical Assisting. Her career began in 2007 as a Phlebotomist and Medical Assistant for a leading healthcare company with locations in over 22 states. Desiree was quickly promoted to Clinical Supervisor, and later performed duties as both a Medical and Dental Office Manager. Her experience includes OSHA/HIPAA compliance, personnel training, protocol development and implementation, as well as years of experience in business development. Desiree is passionate about making a positive difference for each and every client!

TYEERA CASARES

Marketing Assistant

Tyeera holds a Bachelor’s degree in Public Relations from The University of Texas at Austin. As a marketing professional specializing in content creation, she began her career in Austin’s technology startup industry before moving into the city's public sector. Since then, Tyeera has garnered experience writing for environmental nonprofits and later as a marketing copywriter in the hobby games industry. A superbly insightful and skilled communicator, she is passionate about creating engaging and innovative content that reaches every audience and leverages these talents successfully for the benefit of HCR’s clients.

HOWARD BLAIR

Human Resources Manager

Howard was first introduced to the world of Human Resources while serving as a USAF First Sergeant for the largest dental organization in the Department of Defense. During his time in the Air Force, he was also trained as a Combat Photographer/Videographer and executed dozen of parachute missions into hostile environments. Upon retiring from the military, he earned a Bachelor’s degree in Human Resource Management and later a Master’s degree in Educational Human Resource Development from Texas A&M University. Howard has several years of Human Resources experience in the oil and gas industry as well as extensive training in all aspects of safety, compliance, and organizational development.

GISELA ASCANIO

Office Assistant

Gisela’s career started as a dental assistant at a dental office in her hometown of Kissimmee, FL and was quickly promoted to Office Manager. After 4 years in private practice, she joined the Air Force as a medical technician before becoming an Independent Duty Medical Technician where she served as the sole medical staff at remote military locations. With over 20 years in the medical and dental fields, Gisela has extensive experience in many clinical settings in addition to emergency management, pharmacology, compliance, and staff training. She holds an Associate's of Applied Science degree and a Bachelor’s degree in Healthcare Administration.

STEVE MATTHEWS

Instructor/Auditor

Steve’s professional career paths are both extensive and varied. He joined the Air Force in 1986 as a aircraft mechanic before cross-training into the dental career field. Steve held positions to include Noncommissioned Officer in-charge of Infection Control, Dental Supply, and the Airman & Family Readiness Center before retiring. After transitioning from the military, he worked as an oral surgery technician, marketing specialist, dental office manager, and most recently, as Practice Director at a large primary care group. Steve holds a degree in Dental Technology and is a BLS-certified instructor.

CHRIS NAVA

Human Resources Generalist

Chris started his career in sales in his hometown of Harlingen, Texas and worked his way up to becoming a store manager after only a few months. After moving to San Antonio, he began working at the Amazon Fulfillment Center and later transitioned to Human Resources supporting Employee Relations and serving as an Employee Advocate. During his four years at Amazon, Chris helped implement policies and procedures to improve the overall associate experience when welcoming new hires. Chris is a true champion for people and believes that will a little help, everyone can excel.

HEATHER LISENBEE, PMP, PHR, DSL

Project Manager, Clinic Construction & Outfitting

Heather’s career began in 1993 as a medical logistician in the U.S. Air Force. Upon leaving the military, she joined a Department of Defense contractor in 2007 where she managed multi-million-dollar healthcare construction projects as the Medical/Dental Facilities Branch Chief. Heather also served as the Director of Human Resources and most recently as Vice President of the company. She holds a Master’s degree in Leadership & Management, and is certified in Project Management, Human Resources, and Logistics. Heather also served as President of the Greater San Antonio Association for Healthcare Resource & Materials Management.