About Us

“Healthcare Compliance Readiness has over 116 years of combined experience leading people, and managing medical and dental practices from those as small as just one provider with a few support staff, to large dental organizations of over 125 treatment rooms. We are certified in many areas to include Human Resources, HIPAA, and Medical Materials & Resources. Many of our staff members are military medical service veterans and have extensive experience working with regulatory agencies to include the Texas Medical Board, the Texas State Board of Dental Examiners, Health & Human Services (HHS), U.S. Drug Enforcement Agency, Texas Workforce Commission, Joint Commission, and the Occupational Safety & Health Administration. Our team knows how to identify (and resolve) human resource and compliance problems quickly and definitively – our charter is simply to provide you comprehensive, cost-effective support in these areas so you can focus on patient care”.

– FRANK LISENBEE, Chief Executive Officer

FRANK LISENBEE, CHP, CMRP

Chief Executive Officer

Frank has over 30 years of experience managing and auditing healthcare organizations. While in the Air Force, he served in numerous senior leadership positions including Superintendent of DoD’s largest dental activity, and Command Chief at Wilford Hall Medical Center. Upon retiring, Frank worked as an Occupational Analyst, Texas District Manager for a corporate dental organization, and Chief Operations Officer for a medical device company. He is a graduate of the USAF enlisted leadership academies, and holds degrees in Dental Sciences and Organizational Management. Frank’s many awards include the USAF Dental Noncommissioned Officer of the Year.

MARIE HINKLE

Director of Training

A native of Las Vegas, Nevada, Marie served 24 years in the military as a dental assistant, dental lab technician, and clinic manager. After retiring, she worked at Sole Support Medical as a Project Manager. Marie holds degrees in Dental Assisting, Dental Laboratory Technology, and Business Management. She is currently pursing an MBA at the University of the Incarnate Word in San Antonio, Texas. Marie’s professional achievements includes selection as USAF Senior Noncommissioned Officer of the Year on three different occasions, and leading her staff to win the USAF Air Mobility Command’s Dental Laboratory of the Year.

ERICA MCDONALD

Director of Human Resources

Erica holds a Bachelor’s degree in Human Resource Management from the University of Texas at San Antonio and has worked as a HR Generalist, Staffing Consultant, and Human Resources Consultant for various industries. Her experience ranges across all facets of personnel management to include recruiting, training & development, compliance auditing, and compensation. Erica also has several years of experience with high-level medical professional recruiting and most recently served as the Human Resource Manager for a large medical group in San Antonio with over 270 providers and support staff.

ADRIENNE MUÑOZ

Business Development Manager

Adrienne earned a Bachelor of Communication with a concentration in Journalism from the University of Texas in Austin. After graduation, she moved to Newport Beach, California and embarked on a career in marketing in the commercial real estate industry. Over the last ten years, Adrienne also fine-tuned her professional skills in the areas of social media, business development, public relations, and event planning as a Marketing Director in various industries. An innovative and strategic thinker, she is passionate about helping entrepreneurs and established business owners grow their companies and achieve new levels of success.

TYEERA CASARES

Digital Marketing Specialist

Tyeera holds a Bachelor’s degree in Public Relations from The University of Texas at Austin. As a marketing professional specializing in content creation, she began her career in Austin’s technology startup industry before moving into the city's public sector. Since then, Tyeera has garnered experience writing for environmental nonprofits and later as a marketing copywriter in the hobby games industry. A superbly insightful and skilled communicator, she is passionate about creating engaging and innovative content that reaches every audience and leverages these talents successfully for the benefit of HCR’s clients.

Taylor Carter

Digital Marketing Coordinator

After earning both Marketing and Hospitality Management degrees from Virginia Tech, Taylor began her digital marketing career in Seattle, WA as an Advertising Analyst for Bing Ads. As a result of her experience in the search engine marketing sector, Taylor developed an interest in using data to understand the online experiences of customers and then leveraging that information to design artistic and engaging content to bridge user relationships. She is also laser-focused on remaining on top of changing digital marketing trends and is currently working towards industry certification in various social media and informatics disciplines.

HOWARD BLAIR

Human Resources Manager

Howard was first introduced to the world of Human Resources while serving as a USAF First Sergeant for the largest dental organization in the Department of Defense. During his time in the Air Force, he was also trained as a Combat Photographer/Videographer and executed dozen of parachute missions into hostile environments. Upon retiring from the military, he earned a Bachelor’s degree in Human Resource Management and later a Master’s degree in Educational Human Resource Development from Texas A&M University. Howard has several years of Human Resources experience in the oil and gas industry as well as extensive training in all aspects of safety, compliance, and organizational development.

STEVE MATTHEWS

Compliance Specialist

Steve’s professional career paths are both extensive and varied. He joined the Air Force in 1986 as a aircraft mechanic before cross-training into the dental career field. Steve held positions to include Noncommissioned Officer in-charge of Infection Control, Dental Supply, and the Airman & Family Readiness Center before retiring. After transitioning from the military, he worked as an oral surgery technician, marketing specialist, dental office manager, and most recently, as Practice Director at a large primary care group. Steve holds a degree in Dental Technology and is a BLS-certified instructor.

Emily Hernandez

Human Resources Assistant

Born and raised in San Antonio, Emily started her career in customer service at the age of 17. Her first job saw Emily in the restaurant business at the San Antonio Airport where she quickly earned a management role. While there, she implemented numerous changes that boosted customer satisfaction, increased profits, and raised employee morale. It was also during this time, that Emily fine-tuned her exceptional people skills and ability to handle multiple projects with both ease and accuracy. With a heart for family and over a decade of customer service experience, Emily has a passion for helping others succeed…a passion that is right at home with HCR and the wonderful clients we serve.

HEATHER LISENBEE, PMP, PHR, DSL

Project Manager, Clinic Construction & Outfitting

Heather’s career began in 1993 as a medical logistician in the U.S. Air Force. Upon leaving the military, she joined a Department of Defense contractor in 2007 where she managed multi-million-dollar healthcare construction projects as the Medical/Dental Facilities Branch Chief. Heather also served as the Director of Human Resources and most recently as Vice President of the company. She holds a Master’s degree in Leadership & Management, and is certified in Project Management, Human Resources, and Logistics. Heather also served as President of the Greater San Antonio Association for Healthcare Resource & Materials Management.