About Us

About Us

“Healthcare Compliance Readiness has over 206 years of combined experience leading people, and managing medical and dental practices from those as small as just one provider with a few support staff, to large dental organizations of over 125 treatment rooms. We are certified in many areas to include Human Resources, HIPAA, and Medical Materials & Resources. Many of our staff members are military medical service veterans and have extensive experience working with regulatory agencies to include the Texas Medical Board, the Texas State Board of Dental Examiners, Health & Human Services (HHS), U.S. Drug Enforcement Agency, Texas Workforce Commission, Joint Commission, and the Occupational Safety & Health Administration.  Our team knows how to identify (and resolve) human resource and compliance problems quickly and definitively – our charter is simply to provide you comprehensive, cost-effective support in these areas so you can focus on patient care”.

– ​FRANK LISENBEE, Chief Executive Officer

FRANK LISENBEE, SPHR, CHP, CMRP

Chief Executive Officer

Frank has over 36 years of experience leading teams and managing healthcare organizations. As a Senior Noncommissioned Officer in the United States Air Force, he served in numerous senior leadership positions including Superintendent of DoD’s largest dental activity and interim Command Chief at Wilford Hall Medical Center. Before establishing HCR, Frank served in several additional leadership positions to include DoD Occupational Analyst, Texas and Louisiana District Manager at Ocean Dental, Chief Operations Officer at Sole Support, and Practice Director at Health Texas Medical Group. He is a nationally-published author and award-winning speaker, and his many career awards include the USAF Dental Noncommissioned Officer of the Year. Frank is a graduate of the Air Force Noncommissioned Officers Academy and holds degrees in Dental Sciences, Organizational Management, and Human Resource Management as well as certification as a certified Senior Professional in Human Resources.

JENNIFER BAUGHER

Director of Human Resources

With over 28 years of experience in healthcare, human resources, and team leadership, Jennifer has unparalleled skills in nearly every facet of practice management. She joined the Air Force in 1990 as a dental assistant and eventually became a Group Practice Manager for six specialty clinics and a GPR residency. Later, Jennifer also served a special duty assignment as a Leadership Training Instructor. After military retirement, she was the Texas District Manager for a large private dental company before assuming responsibility for 28 clinics as the company’s VP of Clinical Operations. She is a USAF NCO Academy graduate and holds degrees in Dental Sciences and Instructor Technology.



CLINT LOCHABAY

Director of Compliance

A native of Dallas, Texas, Clint retired from the U.S. Army after 21 years of service as a dental professional and a healthcare services recruiter. During his career, he served in numerous senior leadership positions managing soldiers, civilian service employees, and federal contractors in both the continental United States and at overseas locations. After retirement Clint managed a health services recruiting department for a government contract recruiting firm and later served as the Office Manager for a multi-office, multi-specialty practice in San Antonio, Texas. Clint graduated from Purdue University Global with a degree in Health Sciences.

STEVE MATTHEWS

Compliance Specialist

Steve’s professional career paths are both extensive and varied. He joined the Air Force in 1986 as a aircraft mechanic before cross-training into the dental career field. Steve held positions to include Noncommissioned Officer in-charge of Infection Control, Dental Supply, and the Airman & Family Readiness Center before retiring. After transitioning from the military, he worked as an oral surgery technician, marketing specialist, dental office manager, and most recently, as Practice Director at a large primary care group. Steve holds a degree in Dental Technology and is a BLS-certified instructor.

JENNIFER MEDELEZ

Billing Manager

Born and raised in San Antonio, TX, Jennifer has a high degree of commitment to exceptional performance, process efficiency and outcome accuracy. With over 14 years in the healthcare industry, she has served in leadership roles in various capacities in both her career and in the community. As a former Dental Practice Manager overseeing over seven geographically separate office locations, Jennifer has extensive operations experience in the areas of administrative support, insurance billing, accounts payable/receivable, regulatory compliance as well as financial and human resource management.

EMILY HERNANDEZ

Human Resources Generalist

Born and raised in San Antonio, Emily started her career in customer service at the age of 17. Her first job saw Emily in the restaurant business at the San Antonio Airport where she quickly earned a management role. While there, she implemented numerous changes that boosted customer satisfaction, increased profits, and raised employee morale. It was also during this time, that Emily fine-tuned her exceptional people skills and ability to handle multiple projects with both ease and accuracy. With a heart for family and over a decade of customer service experience, Emily has a passion for helping others succeed…a passion that is right at home with HCR and the wonderful clients we serve.

BIANCA GALLARDO

Dental Billing Specialist

Raised in San Antonio, Texas, Bianca is a highly experienced, motivated dental insurance billing specialist. With over 12 years of experience as a dental assistant and front office manager, she has worked in numerous general dentistry and specialty care dental practices and as such, is intimately familiar with the insurance billing process from start-to-finish. Bianca understands what is required for providers to get paid and is skillfully adept at making that happen. She is an equally capable insurance verification specialist and provider credentialing coordinator. Bianca is fluent in Spanish and is a Texas Register Dental Assistant (RDA).

DEANN RODRIGUEZ

Medical Billing Specialist

Originally from Kansas, Deann has over 20 years of experience in numerous healthcare roles to include medical assisting, respiratory therapy, and medical administration. After working in direct care with patients of all ages, she specialized in medical coding and billing, and implementation of new coding updates to ensure providers were granted the proper reimbursement for services rendered. Deann is a dependable problem-solver with superb attention to detail and a keen eye for process improvement and holds a Bachelor of Science in Respiratory Care from the University of Kansas.

SANTANA DIETZMANN

Compliance Specialist

Originally from rural Michigan, Santana has called San Antonio home for the last 18 years. She served for 12 years as an Air Force dental assistant at Lackland AFB, Texas where she in worked in every dental specialty including Endodontics, Periodontics, Orthodontics, Prosthodontics, Oral Surgery and the Advanced Education in General Dentistry. Santana was later promoted to a leadership position in the Infection Control department at the Post-Graduate Residency Training Center where she helped re-write the Air Force Dental Assistants Career Development Course and produced training videos for distribution to 88 Air Force dental clinics across the globe. She holds a degree in Arts from San Antonio College and is a Registered Dental Assistant.

ELEX AGUILAR

Human Resources Assistant

A customer service expert, Elex learned about hospitality and taking care of others in her native San Antonio. She honed her people skills as a Front Desk Concierge for 8 years where making and maintaining relationships was the lifeblood of the business. Elex also spent a large part of her career ion the corporate world as an Office Administration profession where she handled everything from electronic file maintenance, business schedules, and office correspondence, to managing financial transactions and billing inquiries. Her unique talent for customer engagement and ability to manage multiple projects flawless have made her a valued asset on the HCR team.
Elex is tri-lingual and speaks fluent English, Spanish, and Japanese.

Healthcare Compliance Readiness (HCR)

8610 N. New Braunfels, Suite 706, San Antonio, TX 78217
Phone: 210.616.2030 | Email: admin@hcr-audit.com

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