About Us

“Healthcare Compliance Readiness has over 116 years of combined experience leading people, and managing medical and dental practices from those as small as just one provider with a few support staff, to large dental organizations of over 125 treatment rooms. We are certified in many areas to include Human Resources, HIPAA, and Medical Materials & Resources. Many of our staff members are military medical service veterans and have extensive experience working with regulatory agencies to include the Texas Medical Board, the Texas State Board of Dental Examiners, Health & Human Services (HHS), U.S. Drug Enforcement Agency, Texas Workforce Commission, Joint Commission, and the Occupational Safety & Health Administration. Our team knows how to identify (and resolve) human resource and compliance problems quickly and definitively – our charter is simply to provide you comprehensive, cost-effective support in these areas so you can focus on patient care”.

– FRANK LISENBEE, Chief Executive Officer

FRANK LISENBEE, CHP, CMRP

Chief Executive Officer

Frank has over 30 years of experience managing and auditing healthcare organizations. While in the Air Force, he served in numerous senior leadership positions including Superintendent of DoD’s largest dental activity, and Command Chief at Wilford Hall Medical Center. Upon retiring, Frank worked as an Occupational Analyst, Texas District Manager for a corporate dental organization, and Chief Operations Officer for a medical device company. He is a graduate of the USAF enlisted leadership academies, and holds degrees in Dental Sciences and Organizational Management. Frank’s many awards include the USAF Dental Noncommissioned Officer of the Year.

MARIE HINKLE

Director of Training

A native of Las Vegas, Nevada, Marie served 24 years in the military as a dental assistant, dental lab technician, and clinic manager. After retiring, she worked at Sole Support Medical as a Project Manager. Marie holds degrees in Dental Assisting, Dental Laboratory Technology, and Business Management. She is currently pursing an MBA at the University of the Incarnate Word in San Antonio, Texas. Marie’s professional achievements includes selection as USAF Senior Noncommissioned Officer of the Year on three different occasions, and leading her staff to win the USAF Air Mobility Command’s Dental Laboratory of the Year.

ERICA MCDONALD

Director of Human Resources

Erica holds a Bachelor’s degree in Human Resource Management from the University of Texas at San Antonio and has worked as a HR Generalist, Staffing Consultant, and Human Resources Consultant for various industries. Her experience ranges across all facets of personnel management to include recruiting, training & development, compliance auditing, and compensation. Erica also has several years of experience with high-level medical professional recruiting and most recently served as the Human Resource Manager for a large medical group in San Antonio with over 270 providers and support staff.

KIMBERLY SWARTZ

Human Resource Assistant/Recruiter

Originally from Kerrville, Texas, Kimberly attended Northwest Vista college with an Associates of Arts degree and has worked in the dental industry for over seven years. Her work experience includes dental insurance verification, scheduling coordinator, accounts receivable, insurance and treatment coordination. Kimberly is currently completing a bachelor’s program at the University of Texas at San Antonio and is working towards becoming a licensed General Dentist. Her passion is giving back to patients because “nothing you wear is more important than your smile”.

DESIREE ROMERO

Marketing Manager

Originally from Las Cruces, New Mexico, Desiree graduated from NM State University with a degree in Public Health and certification in Medical Assisting. Her career began in 2007 as a Phlebotomist and Medical Assistant for a leading healthcare company with locations in over 22 states. Desiree was quickly promoted to Clinical Supervisor, and later performed duties as both a Medical and Dental Office Manager. Her experience includes OSHA/HIPAA compliance, personnel training, protocol development and implementation, as well as years of experience in business development. Desiree is passionate about making a positive difference for each and every client!

HEATHER LISENBEE, PMP, PHR, DSL

Project Manager, Clinic Construction & Outfitting

Heather’s career began in 1993 as a medical logistician in the U.S. Air Force. Upon leaving the military, she joined a Department of Defense contractor in 2007 where she managed multi-million-dollar healthcare construction projects as the Medical/Dental Facilities Branch Chief. Heather also served as the Director of Human Resources and most recently as Vice President of the company. She holds a Master’s degree in Leadership & Management, and is certified in Project Management, Human Resources, and Logistics. Heather also served as President of the Greater San Antonio Association for Healthcare Resource & Materials Management.

HOWARD BLAIR

Human Resources Manager

Howard was first introduced to the world of Human Resources while serving as a USAF First Sergeant for the largest dental organization in the Department of Defense. During his time in the Air Force, he was also trained as a Combat Photographer/Videographer and executed dozen of parachute missions into hostile environments. Upon retiring from the military, he earned a Bachelor’s degree in Human Resource Management and later a Master’s degree in Educational Human Resource Development from Texas A&M University. Howard has several years of Human Resources experience in the oil and gas industry as well as extensive training in all aspects of safety, compliance, and organizational development.

JULIE SANCHEZ, RDA

Instructor/Auditor

With over 20 years of experience as a registered dental assistant and office manager, this native Texan has an extensive background in nearly every disciple of dentistry and dental office operations. Julie’s chairside experience includes general restorative, orthodontics, endodontics, periodontics, oral surgery, as well as complex surgical cases involving full mouth reconstruction. As an office manager, she oversaw patient intake, insurance credentialing, supply management, and clinical productivity. Julie’s dedication for improving healthcare outcomes is anchored in her passion for helping people and commitment to enhancing team excellence.

TYEERA CASARES

Marketing Assistant

Tyeera holds a Bachelor’s degree in Public Relations from The University of Texas at Austin. As a marketing professional specializing in content creation, she began her career in Austin’s technology startup industry before moving into the city's public sector. Since then, Tyeera has garnered experience writing for environmental nonprofits and later as a marketing copywriter in the hobby games industry. A superbly insightful and skilled communicator, she is passionate about creating engaging and innovative content that reaches every audience and leverages these talents successfully for the benefit of HCR’s clients.